let's develop more stars in education. let's invest in our teachers... ...so they can inspire our students. let's solve this. >>> you've seen the lines, the angry customers. you know the story -- there just isn't enough gasoline for everybody that needs it in the impact zone of this storm. before we go to our reporters from the latest -- for the latest from the front lines, let's take a step back and walk through the whole process from ground to pump. crude oil that is pumped from the ground is then transported by pipeline, tanker or barge to a refinery. and that's where the oil undergoes several processes, changing it into many products. but mainly for this purpose, gasoline. from there it is shipped, usually again through a pipeline, to a terminal. at these terminals gas is stored in big huge tanks and it may go through more blending with additives like ethanol and other things that are mixed in to the fuel before it is loaded on to tanker trucks which then deliver the fuel to retail gas stations. now here's the problem.